Freya’s Cauldron takes the protection of your privacy very seriously and we are firmly committed to the protection of your personal data.
We only use your personal information for business needs and to meet our legal responsibilities.
How do we collect data from you?
We obtain information about you when you voluntarily place an order from one of our selling platforms (eBay, Website, Etsy, Amazon), the information we receive includes your name, address, email address, telephone number and details of order. All information is kept securely on our website providers platform (Create).
We do not have access to payment information, such as card details, this is safely securely handled by our payment providers such as Paypal.
Cookies are small text files that are stored on your computer when you visit some website to help the website tailor your experience, track shopping baskets and remember where you are in the order process.
You can disable coolies already stored on your computer, however these may stop our website from functioning properly. Our website needs to be able to do the following to operate correctly:
Remember what is in your shopping basket
Remember where you are in the shopping process
How is this information used?
We use your information to enable us to process and dispatch your order which may include:
Contact by email if we have a query about your order
Verify your identity where this is required
Maintain our records in accordance with applicable legal and regulatory obligations
Marketing Purposes – we may occasionally contact you with our newsletter, our customer database is kept secure by Mailchimp and consists of customer name and email address. Our newsletters all have an unsubscribe button and you can opt to leave this service at any time.
We are required by law to keep details of orders for financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.
Who has access to your information?
We do not sell your information to any third party. We may need to share certain information with external companies such as couriers to enable the delivery of your order. In every case, we make every reasonable effort to ensure that anyone we share your data with takes as good care of it as we do and comply fully with the law.